ILOVEGOLF - FAQ - Malaysia

ABOUT THE MEMBERSHIP

The ilovegolf is a loyalty program operated and owned by MST Golf Group Berhad. It is currently the most comprehensive golf loyalty program in Malaysia. In 2022, we launched the MST Golf Super app where you can now access your membership account at your fingertips.
Yes, there’s a membership fee of RM10 per annum.
Registering as an ilovegolf member is easy. You can register via MST Golf app or head over to any MST Golf outlets near you.
You can download the app here :
Andriod : https://bit.ly/mstgolfapp-googleplay
IOS : https://bit.ly/mstgolfapp-ios

Click here for more info on how to register as a new ilovegolf member via MST Golf app
Yes, ilovegolf membership is valid for 1 year and renewable yearly.
There are 2 ways to renew your membership:
  • By cash / credit card : You can renew your membership in any MST Golf outlets or via MST Golf App with payment of RM10 or
  • By points : Upon expiration date, any unrenewed membership will be auto-renewed for 1 year with a deduction of 333 points (equivalent to RM10).
Yes, you can do so before your membership expires. You can renew your membership at any MST Golf outlet or via MST Golf app.

 

REWARDS & REDEMPTION

As an ilovegolf member, there are a list of exciting benefits awaiting you!
  • Earn ilovegolf Reward points – You will earn ilovegolf points on purchases made at any MST GOLF outlets, MST GOLF online stores (www.mstgolf.com & www.mstathleisurewear.com), MST GOLF ARENA outlets and MST GOLF ACADEMY. Every Ringgit spent earns you 1 ilovegolf point.
  • Earn cash reward equivalent to 3% of total points and use it to offset your purchases any MST GOLF Outlets & Golf Arena.
  • Exclusive Previews -Additional savings during sale events & product launch
  • Exclusive Events – Members-only golf tournament, demo days and golf clinics
  • Play Golf for Less - Savings on green fees at participating golf clubs
  • Extra Savings and Benefits - Members’ special rates and lifestyle privileges at participating merchant partners
You can use ilovegolf points to offset your purchases at any MST GOLF outlets & MST GOLF ARENA as long as your membership is active. Points cannot be exchanged for cash. For security purposes and to safeguard your interest, you need to present your MST Golf digital membership card (in MST Golf app) to redeem the points. Kindly note, once points redemption has been made, it cannot be revoked/reinstated.
Yes. Points earned in the current year will expire on 31st December of the following year.
Example as below:
Member NamePurchase DatePoints EarnedAccumulated Point
Expiry Date

Ahmad

1st Feb 2023

1000 points

(Expire on 31st Dec 2024)

1000 points expire  

31st Dec 2024

5th May 2023

500 points

(Expire on 31st Dec 2024)

1500 points expire

 31st Dec 2024

15th May 2024

800 points

(Expire on 31st Dec 2025)

1500 points expire on31st Dec 2024

800 points expire on 31st Dec 2025

We will notify you via email / sms at least 3 months in advance prior to the points expiration date. Or you can simply view points expiration in your account via MST Golf app.

Points not redeemed by expiry date shall automatically expire and not exchangeable for cash.

You won’t be able to earn / redeem your points if your membership has expired. To continue enjoying the privileges, please renew your membership at any nearest MST Golf outlets or via MST GOLF APP.

You can always view your accumulated ilovegolf points via the MST Golf app. You can also find out your balance by visiting any MST Golf outlets or contact our Customer Service at 03-5566 8769 or email us at ilovegolf@mstgolf.com and we will assist you accordingly.
No, there’s no minimum ilovegolf points required for redemption. You can redeem your points from as low as 1 ilovegolf point.
For purchases made at MST Golf outlets, MST Golf Arena, MST Golf Academy, points will be updated in your account the following day. For purchases made at MSTGOLF.COM, points will be updated in your account once the item has successfully delivered to you.
No, ilovegolf points earned are not convertible to cash for withdrawal.
Merging and/or transfer of ilovegolf points from other ilovegolf membership is not allowed.
Yes, the ilovegolf points will be credited to your account based on the total amount including points redeemed.
Yes, ilovegolf points will be credited to your account based on the total amount including the Gift voucher value.
No, there will be no points issued. However, points will be issued when you made purchases with the MST Golf gift voucher.
Yes, you can use the points to buy MST Golf gift voucher.

 

REGISTRATION VIA MST GOLF APP

You will be able to check and view Promotion & Company updates, news, check your Digital Membership card, membership number and membership Validity, ilovegolf points, transaction history on points earned or redeemed.
Please follow the steps HERE for New Membership Sign up.

If you are an existing ilovegolf member previously signed up in any of the MST Golf outlets, please proceed to download the MST Golf app and follow the instructions as per below.

You can download the app here :
Andriod : https://bit.ly/mstgolfapp-googleplay
IOS : https://bit.ly/mstgolfapp-ios

Here’s how you log into your account as Member First-Time Log In

Once payment of RM10 is made, you will receive a pop-up message as well as notification in the app.
Please call our Customer Service at 03-5566 8769 (Mondays – Fridays 9am – 6pm) or email ilovegolf@mstgolf.com for further information.
Please click “FORGOT PASSWORD” in the app. The automated system will guide you through the process.
You can request to have another authorization SMS sent. If you still have not received the SMS OTP after a few minutes, please call our Customer Service at 03-5566 8769 or email ilovegolf@mstgolf.com to check the status of your mobile number.
It is not advisable to have mobile number or email address for more than 1 membership account to avoid confusion.
You can renew your membership with a payment of RM10 for a year or membership will be auto-renewed with a deduction of 333 points prior to expiry date.
You can change your details under “PROFILE” > “UPDATE DETAILS”

 

GENERAL QUESTIONS

All personal data submitted will be kept highly confidential secured. Your contact information will be used solely by MST GOLF for promotional other purpose set out in Privacy Policy. To read our full policy on personal data protection, please visit our corporate website at https://www.mstgolfgroup.com/sustainability/corporate-governance/

You can view the respective golf club’s promotion HERE or in the MST GOLF APP. You can directly contact the golf club booking number or email address stated in the poster to make your golf sessions booking. Payment will be made to the golf club.

However, please note that your membership must be active at the time of booking. You need to present either your membership card or digital membership card in your app to the front counter of the golf club.

If you have yet to download the app, you may download it here :
Andriod : https://bit.ly/mstgolfapp-googleplay
IOS : https://bit.ly/mstgolfapp-ios

For new members :
Please follow the steps HERE for New Membership Sign up

For existing members :
Please follow the steps HERE for Member First-Time Log in

You may visit any of the MST GOLF outlets or email us at ilovegolf@mstgolf.com